The Job:
You will be responsible for the planning, review and implementation of corporate development policies, systems, and programmes to achieve corporate goals and outcomes. You will be required to conduct research, analysis, data collection and implementation of planning and tracking processes as well as provide management services to the various strategic business units to enhance communication and engagement platforms, as well as their overall performance.
You will also be responsible to develop key performance indicators to measure the performance of the various strategic business units. A champion of customers, you are to develop quality service standards, design systems to gather and monitor the customers’ feedback, and implement programs to improve the overall customers’ experience.
Requirements:
- Possess a business degree, MBA will be preferred
- Minimum of 10 years of relevant working experience
- Good conceptual, strategic and creative thinking skills
- Customer-centric and pathfinder in service quality and best practices
- Strong analytical and presentation skills
- Excellent interpersonal, written and communications skills
- Resourceful and ability to handle varying work assignments and tasks
- Able to work with multi-disciplinary team of different ages and background