Location: Pasir Ris

Job Purpose

This role supports the organisation in maintaining a fair, compliant, and engaged workplace. It is responsible for managing employee relations matters, administering employee-related policies and benefits, supporting HR systems, and driving engagement initiatives that foster a positive organisational culture.

Roles and Responsibilities
1. Discipline & Grievance Management

• Manage disciplinary cases, grievances, and misconduct in a unionised environment.
• Lead workplace investigations, including fact-finding, interviews, and documentation.
• Coordinate hearings and advise management on corrective actions and performance issues.
• Partner with union reps and stakeholders to resolve disputes fairly.

 2. Policies & Benefits Administration

• Administer HR policies and benefit programmes in compliance with regulations.
• Provide guidance to staff on policy interpretation and benefit eligibility.
• Support periodic policy reviews to ensure alignment with industrial relations requirements.

 3. HR Systems (BIPO) & Engagement portals

• Provide operational support for BIPO and HR systems, ensuring data integrity and reporting accuracy.
• Troubleshoot system issues and support process enhancements/testing.
• Identify and implement AI and technology tools to improve HR efficiency and synergy.

 4. Engagement & Culture

• Drive initiatives to strengthen organisational culture and employee morale.
• Partner with stakeholders on communication and change management.
• Analyze employee feedback to recommend improvements to the employee experience.

Qualifications and Other Requirements

• Degree in Human Resource Management, Industrial Relations, Business Administration or a related field.
• Minimum 5 years of experience in Employee Relations or Human Resources.
• Hands-on experience managing disciplinary cases, grievances, HR policies and HR systems.
• Strong knowledge of employment legislation and industrial relations practices.
• Self-motivated, resourceful, independent and a team player.
• Excellent presentation, written and verbal communication skills.
• High level of professionalism, discretion and sound judgement.
• Analytical and detail-oriented, with the ability to manage sensitive issues effectively.